Responsible Gaming — Let the Fun Begin Within Limits
At 9347, we believe every player deserves a safe, balanced, and enjoyable experience. Our responsible gaming policy is always in place to protect your family and financial well-being.
"Let gaming be a source of joy, not anxiety."
Why Is Responsible Gaming So Important?
Online gaming is a great form of entertainment — but when it gets out of control, it can have a negative impact on your personal, family, and financial life. 9347's responsible gaming program is designed to prevent these issues before they arise.
We believe that an informed player makes the right decisions — not just for themselves, but for their family too. That's why our platform provides all the tools and information you need to stay on the right track.
Financial Protection
Set your own deposit limits and establish a daily, weekly, or monthly budget. 9347 is always working to help you avoid overspending.
Time Management
Set a daily time limit for your gaming sessions. Our timer feature will automatically alert you when your allotted time is up.
Self-Exclusion Feature
If you feel you need a break, take advantage of our temporary or long-term account suspension option. The decision remains entirely in your hands.
Professional Support
Our specialist support team is available 24/7. Contact us directly for any concerns or questions.
Our Responsible Gaming Tools
We've built a set of practical tools for every player to keep their gaming experience healthy and safe.
Setting Deposit Limits
You can set your own maximum deposit limit — daily, weekly, or monthly — at any time. Limits take effect immediately once set; to increase a limit, a 24-hour waiting period applies.
Financial ProtectionSession Time Limit
Set a maximum time limit for each gaming session. Once the time is up, the platform will send you a break reminder and, if needed, automatically end the session.
Time ManagementReality Check Reminder
At regular intervals, our system will remind you how long you've been playing, how much you've won, and how much you've lost. This information helps you make informed decisions.
AwarenessLoss Limit Setting
Decide in advance the maximum amount you're willing to lose each day or week. Once you reach that limit, no further bets can be placed for that day.
Loss ControlCooldown Period
If you feel you need a short break, suspend your account temporarily for anywhere between 24 hours and 30 days. During this period, no bets can be placed and no deposits can be made.
Self-ControlPermanent Self-Exclusion
If you're experiencing serious issues, you can request a permanent self-exclusion through our support team. Once activated, you will not be able to open a new account in the future.
Last Line of ProtectionSigns of Problem Gaming
If any of the following apply to you, it's important to follow responsible gaming guidelines and seek support.
- Continuously Placing Larger Bets to Chase Losses
- Hiding your gaming from family or friends
- Spending money meant for bills, food, or medical expenses on gaming
- Feeling restless or irritable when trying to stop playing
- Gaming Is Disrupting Your Sleep, Work, or Studies
- Continuing to play after exceeding your limits
- Lying or being in denial about your gaming
- Playing with Borrowed or Loaned Money
| Questions / Behavior | Safe Level | Caution Level |
|---|---|---|
| Weekly Betting Amount | Budget <5% | >15% of Budget |
| Daily Play Time | <1 Hour | >3 Hours |
| Mindset After a Loss | Calm & Easy | I Want to Recover |
| Inform Your Family | Fully Transparent | Hiding It |
| Have You Set Your Limits? | Yes, Following It | No or Limit Violated |
| State of Mind Without Play | Normal & Happy | Restless or Anxious |
Protection of Minors
9347 strictly prohibits participation by anyone under the age of 18. Age verification is mandatory during registration, and any suspicious account is reviewed immediately.
If you believe a minor is using your device or account, please notify our support team immediately. We treat child protection as our highest priority in all circumstances.
Age Verification at Registration
Your age is verified at sign-up using your National ID or passport.
KYC Verification Process
Know Your Customer verification is mandatory before your first withdrawal.
Parental Control Advice
If there are children at home, use Parental Control software on your devices.
Account Sharing Is Prohibited
Allowing anyone else to use your account is strictly prohibited.
You must be at least 18 years old to open an account and play at 9347. This is both a legal requirement and our ethical responsibility.
Age Verification Process
Your identity is verified in three steps: registration, document submission, and KYC.
No Compromise
We make no compromises when it comes to minors accessing gaming.
How to Set Your Own Limits
Once you're logged in to your 9347 account, you can set your gaming limits in just a few clicks.
Log In to Account
Log in to 9347 with your username and password.
Go to Settings
Click the profile icon in the top right corner and select the "Responsible Gaming" section.
Choose Your Limit
Choose from a deposit limit, session time, or loss limit — whichever you need — and enter the amount.
Confirm
Confirm your limit. It will take effect immediately and a confirmation will be sent to your email.
Lowering a limit takes effect immediately. If you wish to increase it, a 24-hour cooling period applies — this is in place to protect you.
Seeking Help Is a Sign of Strength
Many people think admitting a problem is a sign of weakness — but in reality, asking for help at the right time takes real courage. 9347 is always here for you.
Our support team speaks Bengali and is ready to assist you with complete confidentiality. Your personal information is never shared with any third party.
Reach out to us with any issue — we aim to respond within 6 hours.
Privacy Protection
Your contact and personal information is kept completely confidential and is never shared with any third party.
Quick Response
We aim to respond to all responsible gaming enquiries within 6 hours.
Free Support
All responsible gaming advice and support is provided completely free of charge.
Annual Service
Our support team is available 7 days a week, 365 days a year.
Tips for Healthy & Enjoyable Gaming
A few small daily habits can keep your gaming experience safe and enjoyable.
Set Your Budget First
Before you start playing, decide how much you are willing to spend today. Once that amount is gone, stop for the day. There will always be another chance tomorrow.
See It as Entertainment
Think of gaming as entertainment — not a source of income. Just as it's perfectly normal to spend money on a movie ticket or a book, treat gaming the same way.
Take Regular Breaks
Take a break of at least 10–15 minutes every hour. Get up, walk around, drink some water, and take a few deep breaths. It keeps your mind fresh and helps you make better decisions.
Avoid Playing at Night
Gaming when tired or drowsy impairs your judgment and increases the tendency to overbet. Avoid gaming right before bed.
Spend Time with Loved Ones
Spending quality time with family and friends reduces dependence on gaming. Social connections are the best remedy for mental well-being.
Review Your Gaming History
At least once a month, review your gaming history, total spending, and time played. This helps you stay aware and make any changes you need.
Frequently Asked Questions
Play Responsibly, Enjoy the Fun
Join 9347 and experience responsible gaming on our secure platform. Every feature is designed with your safety in mind.